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WarrantyDetails

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  • The contract will be deemed to be valid only if the system is in working order at the time we receive the contract, i.e. Before the expiry of the Warranty Period / Service Contract. In case the service contract is sent after the expiry of the Warranty Period/Service contract it will be accepted subject to our checking your system that is in working order. On payment of an initial charged of Rs. 500/-plus charges for parts, if replaced.
  • Free service calls by our Engineers will be made during the contracted period for any genuine trouble with your system. Each visit will be made within reasonable time from receipt of your call, normally during working hours of our service Department. No calls will be attended on Sunday or on any Holidays.
  • We shall also not be liable for any loss or damage resulting from fire, water, lighting, abuse, neglect, accident, application of incorrect voltage or any use contrary to operating instructions supplied with the equipment. This contract will cover free replacement of components which may be necessary as a result of normal wear and tear during the period of the contract. This does not cover plastic, battery, fluctuation metal parts and cables/wires of Instruments.
  • Any defect in the electrical installation, independent of the system of wiring fluctuation of power supply shall be attended and rectified by you and are not our responsibility not are they covered by this contract A suitable voltage stabilizer shall be provided by you to ensure protection to the system from voltage fluctuation if required.
  • During the period of this contract you will not allow any unauthorized person to handle the system in order to rectify any defect however minor it is in your own interest that no extension be shifted even in own premises by unauthorized person.
  • Linkup will not accept any responsibility for damage arising out of unauthorized modification or alteration, repair or use of any accessories other than those supplied by Panasonic India Pvt. Ltd.
  • Comprehensive Contract is not valid if the equipment’s serial number is Mutilated, defaced or altered.
  • In the event of the customer deciding to withdraw from the service contract before the contracted period there would be no refund of any amount for the unexpired period.
  • This contract is not transferable in the event the customer transfers or sells the system the contract will become null and void without any refund being payable for the unexpired period.
  • This contract of system cover the entire product means CPU, MOTHERBOARD, POWER SUPPLY, TRUNK CARDS, EXTENSIONS CARDS, DHLC CARDS, PRI Card.
  • This service contract is offered for the present site of installation only.
  • Renewal of the Service Contract after its expiry will be at mutual discretion.
  • This contract covers Panasonic System & Key Phones only, Repairs of accessories are not included cabling charges or replacement of cables will be charged separately.
  • This contract is issued at Surat and courts at Surat shall have exclusive jurisdiction cover matter covered by or follows from this contract.
  • Panasonic India Pvt. Ltd. (hereinafter referred as “Company”) warrants the Product including all parts (except adaptor) but not including (i) consumables(Toner, Thermal Transfer Roll, Drum, Battery etc.); (ii) accessories external to the equipment or supplied by the Dealer; for the period of 12 months from the date of purchase to be free from any manufacturing defect, on the following terms and conditions:
  • Company shall, at its sole discretion, either repair the defective Product(s) or replace the defective Product(s) with an equivalent Product (at no additional cost), where the Product(s) are faulty due solely to defective materials or workmanship. All parts removed by the Company shall be the property of the Company. Any repairs done or replacements provided shall not extend the warranty term for any of the Products. For avoidance of doubt, the time taken by the Company in repairing the Product shall not be reason for extending the warranty term.
  • The warranty is confined to the first purchase of the product only and is not transferable.
  • The warranty is valid only when the Installation Report duly filled, signed and stamped by the customer is registered with Panasonic India Pvt. Ltd. This Installation Report should reach within 1 month of Installation of equipment. Warranty will not be valid without this document. Any modification, amendment or defacement to these documents shall render this warranty void.
  • Based on the Installation Report, Panasonic India Pvt. Ltd. will issue warranty certificate to the customer.
  • The Company’s obligation under this warranty shall be limited to repairing or providing replacements of parts, which are found to be defective only. Company shall not be responsible for any damage resulting out of use of Panasonic product. The Company shall not be liable for any indirect, special, incidental, punitive, exemplary, consequential or economic damage or loss (including but not limited to loss of profits, data, anticipated savings, and goodwill or business opportunities arising from or related to the warranty). The Company’s liability under or in relation to this warranty shall be limited to the purchase price of the Product or the Maximum Retail Price as stated on the packaging of the Product, whichever is the lower.
  • While the company will make every effort to carry out repairs at the earliest, it however is made explicitly clear that the company is under no obligation to do so in specified period of time.
  • Where applicable, it is the customer’s responsibility to backup any contents stored in the Product before it is sent to the Company for servicing. The Company shall not be responsible for any damage or modification or loss of data or any other information stored in the Product sent to the Company for servicing.
  • This Warranty Agreement is valid and applicable to Products, which are licensed for sale and purchased in India only. Parallel imports are excluded from this warranty.
  • Warranty is issued at Delhi only and Courts at Delhi only shall have exclusive jurisdiction over matters covered by or follow from this warranty.
  • The warranty stands void if the serial number of the Product is mutilated, defected or altered.
  • Company will not accept any responsibility for damage arising out of unauthorized modification or alteration, repair or use of any accessories other than those supplied with the equipment.
  • This warranty does not cover any form of failure(s) of products resulting from Fire, Water, Riots, Surge Voltage from power source or defects due to causes beyond control like lightning, Flood etc and acts of God.
  • Company will not accept damage or loss incurred during transit or mishandling or resulting due to negligence, or using fake / duplicate consumables, improper use contrary to the operation instructions specified in the user manual supplied along with the Product.
  • In case repairs are carried out by unauthorized personal or unauthorized source warranty will be void.
  • Defects/Damage caused by Household pets, rats, cockroaches, lizard or any other animal or insect.
  • Defects/Damage does not cover normal wear and tear of parts (which age over period of time / usage) including but not limited to damage or defect to the finish or exterior of the Product (such as paint peel off, color changes etc.).


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